We provide the most comprehensive investigative solutions. Led by an extensive network of experts backed by the latest in technology, data protection and legal expertise.
Protecting enterprise value.
Our investigative solutions are accurate, robust and highly effective. As a trusted partner, we work diligently to protect against every type of fraudulent activity, with a level of service built upon vast amounts of experience in the field. From offices in the U.S and the U.K., our worldwide network of expert investigators provides comprehensive, case-specific fraud and loss protection. Anywhere. Plus, the implementation of best practices is a distinct advantage we offer our partners. From claim referral to resolution, we provide one convenient place for comprehensive and full-service fraud investigations. We are the insurance industry’s premier full-service provider and we’re ready to help.
Verify and validate.
From enrollment compliance to adherence with program requirements, we deliver verification and validation services to key stakeholders and regulators in their administration. Our professionally licensed investigative staff work with fraud SMEs and data analysts to provide accurate, reliable and actionable information to use in the fight against fraud. All the while continuing to provide oversight of benefits and entitlement programs. We empower program decisionmakers to make better payment decisions and ensure receipt of public services by those who are genuinely entitled to them. We also help confirm that providers who render and bill for services are authorized and perform those services according to program rules and regulations. As both an organization and a strategic partner with government vendors, we stand on the front line in the fight against fraud, waste and abuse.
Solutions without borders.
The distinct advantage the comes from working with us is our deep, global reach that ensures that no matter where the case may lead, we’re able to follow it. We are backed by an international team of 500 foreign investigators, serving more than 700 company clients in over 100 countries world-wide. Our foreign investigation team works strategically in high-claim areas like the Pacific Rim, mainland China, Mexico, and Puerto Rico. These fully licensed specialists adhere to stringent investigative standards that are easily monitored through our SmartPartner™ site.
UK & IRELAND SOLUTIONS
Throughout the UK and Ireland, we provide vigorous investigative and surveillance services via expert in-house personnel, strategically located to ensure efficiency and effectiveness. We have a proven reputation for delivering dynamic service solutions, bolstered by robust compliance protocols and superior customer service. We are committed to quality and information security as demonstrated by our unique gold standard accreditation to the ISO 9001:2015 and ISO 27001:2013 standards. Claims investigations are conducted by experienced investigators who understand the complexities of uncovering factual circumstances across all perils; including casualty, accident and health, travel, life and motor. Our surveillance professionals are qualified IQ level 3 Professional Investigators, vetted to the BS7858 standard, and compliant to BS102000 Code of Practice for private investigators. Plus, our clients enjoy noteworthy efficiency gains and security benefits with Globaltrak®, a ground-breaking investigation portal that provides immediate access to view investigative material within a secure environment, including streaming video.